Lord of the Spins Casino - プレーヤーの賞金は没収されました。

I deposited 50 euros got bonus but apparently becoming I bought a bonus on juicy gems 32 euro I breached terms and conditions which meant no matter how much I won I couldn’t get it took them 4 days to tell me that .why dose it not tell you straight away that by buying bonus you can’t get any winnings .looks like a desperate way to take your winnings I played for hours to wager my bonus to be told that 4 days later.

Dear loricamevan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs and I found this:

"9.3. "Irregular play" includes, inter alia:

9.3.1. Placing bets or Purchasing in-game features including but not limited to free spins equal with the "total value" greater than or equal to 30% (thirty percent) of the smallest deposit in play.

..."

Do I understand correctly that the casino accused you of breaching this term? Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi unfortunately I deleted ther messages as I was so angry with them they kept saying should have read terms and conditions before playing .

Thank you for your reply, loricamevan. Could you please forward me your game history from the moment you started playing with a bonus? Also, would you be so kind as to clarify what type of bonus feature you bought in the game?

I closed my account with them after they refused my withdrawal sorry I understand it’s basically impossible for you to do anything now

loricamevan, do I understand correctly that you are no longer interested in our help?

I can’t get onto the account now but thanks anyway.

In this case, I will now close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.