LottoHoy Casino - 決済が遅延しているとのクレームがあります。

The withdrawal request says please wait up to 24 hours for acceptance.

I have sent an email with my documents for verification to approve the withdrawal but received no response

Auf dem Auszahlungsantrag steht bitte warten Sie bis zu 24 Stinfen bis zur Annahme .

Habe Mail geschickt mit meinem Unterlagen für die Verifizierung damit die Auszalung genehmigt wird aber keine Antwort

Dear Gluecksmaus,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Gluecksmaus,

Have you received your withdrawal from the casino yet?

Yes, yesterday, thank you

Ja gestern danke

Dear Gluecksmaus,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru