Loyal Casino - プレイヤーの撤退は遅れています。

I have made a withdrawal for more then 3 days .My deposit reached the casino in seconds.This is not something right or fair for the player and here me the coustamer.When i ask for a withdrawal

it should be in hours how other casinos do and not to try to scame you when they say they accept card payment buy e when you whant to withdraw you can do that in the same way.This is discusting.I’If I can withdraw money easy that means the casino is a scam and against its customers.

Dear Bbbbbb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Kristina

Ok thank you I will be waiting but still it a lot a time for example other site they do it in the same day hustle free .I can give names and proff if required.

And know they say the documents are not good even they are official documents that proff my adress because I am Romanian citizen living and working in Germany.

Thank you for the update, Bbbbbb. Could you please forward all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru. Thank you in advance.

Thank you, but please note I asked for communication between you and the casino, not for your documents. Could you please forward the communication to my email address kristina.s@casino.guru? Alternatively, you can post it here.

This is the message over and over .

Please understand I would like to see a message from the casino in which they claim that the problem with the verification is due to the country you live in as you mentioned a few days later:

I just put the message this is the message.

I don't understand. In your previous screenshot (the message in your profile) I see that this seems to be the issue with your verification:

"The reason may be due to missing information, unclear images or simply because the file was corrupted."

It never says that the country you are from and/or the country you live in is the main issue in your verification. Did the casino tell you that the country you live in is the problem or did you just assume it?

Yes this was the issue.But know I see that suddenly they resolved the issue and the documents are not corrupted enymore.

Do I understand correctly that the issue has been resolved? Has your account been verified?

Yes they did that.

Has there been any news regarding your withdrawal?

About the withdraw it was credited back to my account i and up losing it but I will not use this casino anymore.Withdraw should be fast not in days or weeks .

I am afraid that we are not able to help you further if you lost your winnings and decided you are no longer interested in playing in this casino.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for understanding.

Dear Bbbbbb,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Even though the player passed the necessary verification, they lost all accumulated winnings and decided they won't play in this casino anymore. Since the player has also stopped responding to our messages, we rejected the complaint.