Luckland Casino - プレイヤーは自分のアカウントにアクセスできません。

i tried to make a withdrawal some time ago now and they had every excuse under the sun to reject my identification, photo blurry etc, when it wasnt at all.  i ended up giving up, but contacted them again after renewing my passport.... then they have lost my account. no record of me ever playing there.  whereas i have hand written notes from the time i tried verifying to withdraw and emails i could try and retrieve. i complained to casinomeister they told me i had no hope they were dodgy..... what do i do? its not fair..... even if they offered some kind of compromise i would be happy like my money back....

Dear Nathan,

Thank you for contacting Casino Guru.  I’m sorry to hear about the problem with your account. It would be very helpful if you could upload screenshots of the conversation with the casino also from the time before the casino stated you never played there. When exactly did this happen? 

Best regards,

Peter

Dear Nathan,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.