Lucky Bar Casino - プレイヤーの撤退が遅れています。

I won € 500 on November 2nd, 2020. I verified my account immediately. On November 6th I got an email stating that my money had been transferred. Until today I am waiting for the money. I am put off very nicely and politely every day and every time I am promised that it will now be transferred. I almost get the impression that this casino is insolvent. I am now asking for your help once again.

Your Roswitha

Ich habe am 02.11.20 500€ gewonnen. Mein Konto habe ich sofort verifiziert. Am 6.11. bekam ich eine Mail mit dem Hinweis das mein Geld überwiesen wurde. Bis heute warte ich auf das Geld. Ich werde jeden Tag sehr nett und höflich vertröstet und jedes mal wird mir versprochen das es jetzt überwiesen wird. Ich habe fast den Eindruck das dieses Casino zahlungsunfähig ist. Ich bitte Sie nun wieder einmal um Hilfe.

Ihre Roswitha

Dear Roswitha,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which payment method you have opted for and if it were first withdrawal in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello dear Petronela, thank you for your quick reply. The casino paid out my winnings yesterday. So everything has been cleared up. Thank you.

Roswitha

Hallo liebe Petronela, vielen Dank für Ihre schnelle Antwort. Das Casino hat gestern meinen Gewinn ausgezahlt. ES hat sich also alles geklärt. Danke.

Roswitha

Great news 🙂 As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Roswitha, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru