Lucky Bar Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal on 30/07/2021, I received an email on 02/08/2021 showing that it had been processed, as of today 14th08/2021 I still haven’t received my money, I have sent several emails and various live chats and I get so response from them

Dear Craig,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Additional comments from the player:

"I’ve been waiting since 30/07/2021 for the sum of £1000 to reach my account, I also have a second withdrawal of £400 to be confirmed that it has been processed"

Could you please advise if it was your first withdrawal in this casino? 

Additional comments from the player:

"On 30th July 2021i withdrew £1000 and on 13th August I withdrew £400, after several emails and promises to pay I have still not received my winnings the final day for the money was today 23/08/2021 I’ve been email someone called James who kept saying it will be in my account no later then the 23rd

they ignore most of my emails and the live chat say they can’t help"

Dear Craig,

I would like to ask you to reply to your submitted complaint inside the existing thread and not by submitting new complaints.

Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email address.

Your cooperation in this matter is highly appreciated. 

Could you please advise if it was your first withdrawal in this casino? 

Dear Craig,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.