Lucky Bar Casino - プレイヤーの撤退が遅れています。

I had made a withdraw from luckybarcasino on the 23rd of April, I contacted them because I had got the email saying it had being approved but nothing showed up in my account it took them a few weeks to work out that they had put a wrong number in so they sent it again but yet still nothing it took again another few more weeks before they yet again got back to me and said that they have had some technical difficulties and that's all they said, I am still waiting to find out why it hasn't come through yet or if their is a problem but I can't seem to hear anything back from their support team and everytime I go onto live chat they just say sorry I can't help u with this u need to email our support team and they will get back to u as soon as they can but I'm still waiting after 6 months of trying and getting no where can u please help me

Dear Matthew,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Which payment method to withdraw your winnings have you opted for?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Matthew,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you very much Matthew for your reply. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Matthew,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.