Lucky Bar Casino - プレイヤーの撤退は遅れています。

Hi there,

Between June and July I have made 3 withdrawals. All 3 withdrawals have been successful and 1 withdrawal was processed to my bank account.

13/06/21 withdrawal of 300 was successfully received in my bank account roughly 2 weeks after.

14/06/21 after depositing again I withdrew 500 which was successful but I have still not received the funds.

5/07/21 I deposited again and successfully withdrew 300. I understand this withdrawal could still be processing? But haven't received the funds.

In total I have withdrew 1100 over 3 different dates but I have only received 300 so far.

Communication via email has seemed to stopped over the last 2 weeks, I've sent several emails to lucky bar support and complaints but no reply. Before this they was replying pretty quick.

I can access the account and have photos of the withdrawal status etc.

Thanks

John

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question to clarify some things. Was any of your withdrawable amount generated from bonus money? Have you tried to revert the withdrawal or a different payment method? Did the casino ever gave you any kind of explanation?

Also please, forward any additional proof or conversation with the casino to nikolas.b @casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Thank you very much John for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you I will wait to hear from Andrej.

Dear John,

I’m sorry to hear that your withdrawals have been delayed. I’ll contact the casino and see if I can help.

I would like to invite Lucky Bar Casino to join this conversation.

Dear Lucky Bar Casino representative,

Could you please look into the issue and indicate the current status of John’s missing payments?

Hi there,

Just an update from my end - I still haven't received either of funds. I emailed the casino Monday but still no reply.

Thanks

John

Thank you, John, for the updates. I’m glad there’s been progress. We’re still waiting for a response from the casino.

Hi there today I received all the funds in my bank account t. This was just after the time limit you set for the casino to respond. I would be happy for it be reported as resovled.

Thanks

John

I’m glad to hear the good news, John. Thank you for letting us know. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru