Lucky Barry Casino - プレイヤーのアカウントがブロックされました。

Win over £2000. Can out withdraw 400 euros each time. When I started to try withdraw money they suspended my account and said they want to review my account and it could take up to 75 days.

Dear jwasley89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you passed the KYC verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes KYC has been passed. I was able to withdraw money early on, but when I won over £2000 they suspendid my account and said it could take up to 75 days. I am still able to log on and play, but won't let me withdraw any money

Thank you for your reply, jwasley89. I hope I understand correctly that the full amount of £2,000 is being held in your account.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear jwasley89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.