Lucky Creek Casino - プレイヤーのアカウントが停止されました。

won 150 euro from a no deposit bonus, tried to withdraw but they suspended my account and kept the winnings.

Don't ever deposit money to this site, go for the bonus and hope you get withdrawal approved.

The site should have 0 stars

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions to see if Denmark is listed between restricted jurisdictions for free bonuses, which is not the case https://www.luckycreek.com/terms-and-conditions, the only restriction I have found is the following one:

"A maximum of 1 withdrawal is permitted; where a player has won using a free money offer/no deposit bonus (i.e. no deposit was made). Exception: To players playing from Denmark and Greece a maximum withdrawal amount of $50 applies."

Could you please advise if you received any explanation from the casino why your winnings have been confiscated and account blocked? Have you redeemed any free/No Deposit bonus in this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Kbenthun,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.