Lucky Creek Casino - プレイヤーの引き出しが遅れました。

Made a $100 withdrawal from free money sitting in my account for a few days they surprisingly gave. Did the wagering and made a withdrawal via bitcoin on 3/16/2020. Talked to 5 different people about the status of the withdrawal and everytime the answer is "it’s been processed and wait up to 5 days and itll show up anytime". Well, it’s now April 7,2020 and still nothing! I’ve emailed support almost daily now and no one answers me back at all! Chat is also ignoring me! I have been a playing for over a decade and have deposited thousands here and this is what I get!? BEWARE of this place. They don’t care about you, only wants your money. They will offer bonuses and matches that are out of this world but with ridiculous wagering requirement and if you have claimed a match over 100% no matter the amount of your deposit, the maximum withdrawal is $1,000. Yeah, I’d stay clear away!

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Have you received any explanation from the casino regarding delayed withdrawal? You could forward any relevant communication to petronela.k@casino.guru. I hope we will help you to receive your winnings as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.