Lucky Crypto Casino - 選手の退場が遅れる。

I requested a withdrawal on 08/03 and today we have 12/04 so over 1 month I'm waiting for my withdrawal of 1408 euros.

Ich habe am 08/03 eine auszahlung beantragt und heute haben wir den 12/04 also über 1 monat warte ich Auf meine auszahlung von 1408 Euro .

Hello pippibundi88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Crypto Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes, my account has been verified for a long time. I used my winnings with a bonus for about 1 year or more and I read the bonus conditions and did nothing wrong. The last time I was in the chat was on 12/04 and asked how long it would take and then she said she hopes this week, but they've been telling me that for 2 weeks.

Ja mein konto ist verifiziert schon lange Etwa 1 jahr oder noch länger mein gewinn habe ich mit bonus Verwendet und die bonusbedingungen habe ich gelesen und nichts falsch gemacht,letzes mal Im chat war ich am 12/04 und nachgefragt wie lange es noch dauert und dann hat sie gesagt sie hofft diese woche ,aber das sagen sie Mir schon 2 wochen.

Thank you pippibundi88 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you pippibundi88 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Lucky Crypto Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Unfortunately I don't have an answer to that why it's taking so long I was told you had a lot of high deposits that's why it's taking so long but it's almost 6 weeks now

Auf das habe ich leider auch keine antwort wieso es so lange dauert Mir wurde gesagt sie hatten sehr viele hohe einzahlungen darum dauert es so lange aber das sind jetzt bald 6 wochen

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I don't understand why it's taking so long, you can't tell me how long it's going to take and it's now 7 weeks.

Ich verstehe das nicht ,wieso das es so lange dauert sie können Mir auch nicht sagen wie lange es noch dauert und das sind jetzt 7 wochen.

Dear pippibundi88, I have been in contact with a casino representative and was informed that you should be payed next week. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Thank you in advance!

Ok, let's see what happens, so nothing has happened up until today, they told me tomorrow, that is Tuesday

Ok schauen wir es mal was passiert also bis heute ist noch nichts passiert sie haben Mir jetzt gesagt morgen also dienstag

So the status today is May 4th. And nothing has happened yet

So den stand heute ist es den 4.5. Und es ist noch nichts passiert

Ok something happened now😀😀😀 now it's on processing they told me max tomorrow I have the money😃

Ok es ist jetzt etwas geschehen😀😀😀jetzt ist es Auf bearbeitung sie haben Mir gesagt max morgen habe ich das geld😃

They just paid me and it's in my account 😀 thank you very much

Sie haben Mir gerade ausbezahlt und es ist Auf mein konto 😀danke euch sehr

Dear pippibundi88,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, pippibundi88, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Peter