Lucky Days Casino - カジノゲームのRTPに失望したプレイヤー。

Hello, that can not be that with 100 euro deposit with the Slotautomaten (book OF dead, break the bank) not a single free play comes !!!

Not even a higher profit, nothing at all. I'm not there just to finance you, because there is a percentage of legal guideline, and that has not been respected in my case at all ......

I expect compensation in the form of a bonus (transfer to player account), that must be the least.

Lg Bettina Hofstroessler

Hallo, das kann doch nicht sein dass bei 100 Euro Einzahlung bei den Slotautomaten (Book of Dead, Break the Bank) kein einziges Freispiel kommt!!!

Nicht mal ein höherer Gewinn, gar nix. Bin doch nicht da nur euch zu finanzieren, da gibt es eine prozentuelle gesetzliche Richtlinie, und die ist in meinem Fall ganz und gar nicht eingehalten worden......

Ich erwarte mir eine Entschädigung in Form eines Bonus (Überweisung auf Spielerkonto) , das muss doch das Mindeste sein.

Lg Bettina Hofstroessler

Dear Bettina,

Thank you for contacting Casino Guru and I am so sorry for your troubles. We are concerned about this, however from our side, we could not go any further to help you to get your bonus compensation. As far as I know, the RTP percentage cannot be influenced by the casino, so you were most likely just unlucky. For more information about how slots game work, feel free to visit our page: https://de.casino.guru/wie-automaten-spiele-funktionieren-mathematik. If you still believe you deserve a bonus, I would suggest you to contact the casino’s customer support.

Kind regards,

Satrio

Dear Bettina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Satrio

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.