Lucky Legends Casino - プレイヤーの撤退が遅れています。

I have still not received my winnings they stated it was an issue however still not fixed it or responded to my messages

Dear Treece33,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify the issue that caused your withdrawal to be delayed?

Have you accumulated your winnings with or without an active bonus?

Could you please confirm whether you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Treece33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.