Lucky Legends Casino - プレイヤーの賞金が遅れています。

I’m from the UK but I’m currently in the states visiting. I won 2 different times and have t received anything. Won’t answer any of my emails or explain what’s going on. I paid good money but can’t get the money owed to me. I’m furious

Dear GoddessRemii,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

When exactly did you submit your withdrawal requests? What is their current status - are they pending, or have they been processed by the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear GoddessRemii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have fully verified and I’ve received my winnings before these two incidents but for lower amounts. Each time I’ve won I’ve deposited my own money. And the dates are 7/2/2024 & 7/3/2024 I’ve attached a screenshot below

Thank you very much, GoddessRemii, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you I hope this is resolved asap as I’m in dire need of the funds as I’ve been gone through loss here recently

Hello GoddessRemii,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Lucky Legends Casino representative to join this conversation and participate in resolving this complaint.

Dear Lucky Legends Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Greetings all,

We have reviewed the situation and it appears there has never been a deposit or free chip played within the casino account in question and thus no associated win or withdrawal request. Are you certain this is your only casino account GoddessRemii? We were unable to locate any secondary accounts however if one was created using different credentials it is possible we could not it find within our initial search.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Lucky Legends

Here’s proof of redemption and deposit:

Greetings all,

After reviewing your screen captures we can say categorically that you have been the victim of some kind of scam GoddessRemii, the screen captures and email address noted in the confirmation are in no way affiliated with Lucky Legends casino.

If you could kindly provide the URL (web address) for the casino you are visiting it would be greatly appreciated.

Best wishes,

Lucky Legends

https://apps.apple.com/app/id6474650936

This is the url to the app…

Greetings all,

Thank you so much for the information provided GoddessRemii. Unfortunately the app in question is not associated with us, you have however provided invaluable information and hopefully we can succeed in getting these people shut down. We wish there was more we could do to assist you.

Best wishes,

Lucky Legends

Hello GoddessRemii,

I have checked the app and it was unavailable for me. Are you still able to access the app? Could you provide me with the name of the app?

I'll be awaiting your reply.

https://apps.apple.com/app/id6474650936

Hello GoddessRemii,

Could you respond to my questions? I cannot open the app, as it is unavailable for me.

I'll be awaiting your reply.

Yes I’m able to access it. Lucky Legends Casino

Hello GoddessRemii,

I am very sorry but we won't be able to help you with this case as we do not have any leverage on a given casino. I am afraid I will have to reject the complaint. I wish I could be of more help.

Kind regards,

Stefan, Casino.Guru