Lucky Legends Casino - プレイヤーは引き出しの遅延と不当な拒否を経験します。

I received a email about a appreciation chip i tried to use it and it said a deposit is required before redemption is allowed.

So i make a small deposit and lost it then i used the appreciation chip for a level 3 vip player that has a 600 dollar M.C.O i then complete the required playthrough and make the request for the 600 in bitcoin.

They proceeded to lag and drag their feet way past the 5 to 7 business days I wastold it would take. It hets to day 7 and they escalated it or so i was told the next day my vip status is taken away and they start to say it is 10 business days for the time frame.

Then on the 10th business

Day it is escalated again this time by a cs manager named bryan and he assured me that it would be processed shorlty.

Then on the 11th business day i came back and asked for an update because they are now past the 10 business day and they tell me it is escalated for a 3rd time. (That was the day before yesterday)

Then today i ask for yet another update and they said it was Denied for me using 2 in a row? That was a lieand when i call them on the lie they then came back and said my deposit was not bug enough and that is why they are counting it as 2 in a row?

I went through the terms again and it doesn't say that in There anywhere......

How is this right or fair? It doesn't say a deposit of 30 has to Be made to use the appreciation chip. It just said a deposit is required with mo amount given....

Dear Mikeydee707,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Legends Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify how much you deposited?
• Was any particular rule cited as a justification for the casino's actions?
• Could you please share a screenshot of your transaction history with the deposit and the bonus visible?
• Is there a maximum win limit from the bonus you activated and played?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas