Lucky Legends Casino - 決済が遅延しているとのクレームがあります。

I put in for my withdrawal from lucky legends casino on 12/14/2024. I completed the verification process and was told I would receive a Email when they was done processing. Okay so now I wait and still no Email I go in to check the status and it says waiting for review. I then reached out to them and they tell me that each redemption is personal handle by a representative and that they would need a few more days and the it might be a few weeks because the volume on withdrawal is high I say okay but now I can't getany information or a answer from them at all its like they are ignoring me. Please see the attachments

Dear pamelacummings48,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.