Lucky Legends Casino - 選手の退場が遅れています。

I requested 2 withdrawal on 6/22., $1000 each. One was payout on 7/6. The other $1000 is still pending for approval. When I called they said they are too busy. That is not right and very unfair to player who played with their hard eatned money.

Dear kikudesign,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you accumulated your winnings with or without an active bonus?

Could you please advise if your withdrawal from May 4th from your previous complaint was successfully processed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Without active bonus. The request on may 4 is paid out. I called everyday and all they said is they will expedite, and has been saying that for the past 2 weeks.

Thank you very much, kikudesign, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you kikudesign for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Lucky Legends Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

The withdrawal finally got approved. Dont know have to wait how many more weeks before payout?

Greetings all,

Just confirming that payment has been released on the 27th of July and is marked delivered in Blockchain Explorer.

Best wishes,

Nick and Lucky Legends

Yes

Dear kikudesign, have you received your winnings or do you require any further assistance?

Yes it is paid

Dear kikudesign,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter