Lucky Ones Casino - プレイヤーの出金リクエストが制限されました。

Hello, I put in three deposits for your casino $600 total. Two I got bonuses one I did not. I played through all my bonuses. I played through all required bonuses. I then had $600 that was mine and was able to be withdrawn. I put in a $600 withdrawal request. It took a while to be processed so instead of putting new money in the account I withheld that withdrawl and started playing with that money. I ended up winning $42000. Now they are saying that I'm only entitled to $5000 because of bonus terms and conditions. This was not bonus money. This was able to be withdrawn. This was my money after all bonuses were played through. I read the terms and conditions. I took screenshots of my account along the way just in case a casino does something like this.  

Dear robhenst,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which bonus did you play with? If possible, please post a link or promo code you used to activate the offer here in this thread.
• Were your winnings displayed in real money balance after you completed the wagering requirements?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina