Lucky Red Casino - プレイヤーの撤退は遅れます。

More than two weeks ago, I met the conditions with the registration bonus and sent and exchanged identification for withdrawal application. Of course, you can resubmit. However, suddenly I didn't respond to the chat, and I sent several emails, but I didn't get a reply. Until then, there was always an answer,

There is none. I only receive promotional emails.

2週間以上前に登録ボーナスで条件を満たし出金申請のため 身分証明を送りやり取りしてました。もちろん再提出にも応じ。ところが 急にチャットも応答なく、メールも 数回送りましたが、返信ありません。それまでは 必ず 回答が あったのに、

ありません。プロモーションのメールだけはきてます。

Hello L,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Red Casino. Allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you request for the withdrawal and when did you begin the verification process? When was the last time the casino responded to you and what was it about?

Please note that it might take up to 14 days to receive your first winnings after finishing the verification process.

Looking forward to your answer.

Regards,

Nick

I applied for withdrawal on May 12, and sent my ID, but I submitted it twice because the image was not good. I didn't get a reply, so when I contacted the chat, I was told to wait for 2 days, and even if I waited, I didn't get in touch. I stopped doing it, and Gmail told me that I wanted to know the situation about 5 times, but I did not receive any reply. It's been over 2 weeks, so I've reported it here.

thank you

5月12日に 出金申請をして、身分証を送りましたが、写りが悪いからと2回ほど提出しました。返信がないから、チャットに連絡したら、2日待ってくれと言われて、待っても連絡ないから、まずチャットに 問い合わせしたら 今まで 対応してくれていたのに、メールしてくれと まったく対応してくれなくなり、Gメールも5回くらい 状況を知りたいと 伝えたのに、一切返信が ありません。 一応2週間 以上過ぎたので、こちらに報告させて いただきました。

よろしくお願いします

Hello L and thank you for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi L,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue contacting the casino.

I'd like to invite Lucky Red Casino to join this conversation and participate in the investigation. Probably you can share some more information about the reasons for the player's withdrawal request to be still not processed after more than 14 days?

Best regards,

Natalia

Nick-san Natalia-san Hello 😊 Thank you. First of all, instead of emailing me, chat tells me my name. I did not receive a reply by email. For example, it is not under review.

It's completely ignored 😭

However, you can only contact the deposit campaign.

I'm sorry, thank you 🙏

ニックさん ナタリアさん こんにちは 😊 ありがとうございます。まず それまで対応してくれてた、チャットが私の名前を 教えると メールしてくださいにかわり。メールしても 返信もありません。 例えば 審査中 とか でも ないのです。

完全に無視されてます😭

ただし 入金 キャンペーン の 連絡だけは きてます。

すみません よろしくお願いします🙏

I would like to ask the Lucky Red Casino to reply to this complaint. I'm extending the timer by 7 more days and if the casino fails to respond in the set time frame, we will unfortunately close the complaint as ‘unresolved’.

Hello, thank you for your help. I'm very sorry that the customer's question email is completely ignored even though the deposit campaign is well contacted.

It's very sad to ignore the $ 150 withdrawal. I have no choice but to wait for contact.

I hope other customers will not feel sad. Thank you for your continued support 🙇‍♀️

こんにちは お世話になっております。入金キャンペーンの連絡はしっかりくるのに、顧客の質問メールは完全無視で とても残念です。

150＄の出金を無視するのは とても 悲しいです。連絡を待つしかありませんね。

他の お客様が 悲しい思いを しない事を 願ってます。引き続き よろしくお願いいたします🙇‍♀️

Dear L,

I'm very sorry to say this, but since we haven't received any reply from the casino regarding your problem, we can't continue resolving your complaint and are forced to close it as "unresolved".

My apologies for not being able to help more, but at least closing this complaint as unresolved will make a negative impact on the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia

Hi all,

We've reopened the complaint after the casino's request. The following information was sent via email from the Lucky Red Casino representative:

Hi,

I have just noticed this has been closed, please be assured we are dealing directly with the player. We are just making sure everything is translated correctly due to the different languages spoke.

Thanks,

The Club World Team

Dear L, can you please confirm the information that you're in touch with the casino regarding your issue?

Regards,

Natalia

Thank you for all your help 👍 luckyred tells your friends as the worst casino.

Also, to prevent victims like me. Not only did it not accept withdrawals at around 150 💲, but it was a terrible company that ignored emails throughout the company. I hope there are no more victims 🙏

We cannot forgive a company that makes the image of the online casino situation worse.

Thank you very much to casinoGuru for your kindness.

いろいろとお世話になり ありがとうございました👍 luckyred 社は 最低の カジノとして友達達にも 伝えます。

また 私のような被害者を 出さないためです。150💲くらいで 出金に応じなかった だけではなく、社内全体で メールを 無視するような酷い会社です。もう ぜったいに 被害者が でませんように🙏

オンラインカジノ事態のイメージを悪くするような 会社は 許せません。

casinoGuru様には たいへんお世話に なり本当に ありがとうございました。

There is no contact from the casino. Withdrawals are completely ignored, just by contacting the promotion to ask for a deposit.

It's a company that even tells lies. I'm really sad.

カジノからは まったく連絡ありません。入金をせがむ プロモーション の 連絡だけで 出金については 完全に 無視されてます。

嘘までつく 会社なんですね。 本当に 悲しいです。

Hi Lemongold,

Please can you confirm, have you received our email from the 15th June or any prior to that?

thanks,

The Club World Team

hello. I only received an email about the deposit bonus 😊 I haven't received anything else. Chat and email were completely ignored from the middle.

こんにちは。入金ボーナスについての メールのみ届いてますよ😊それ以外は 来てません。チャットもメールも 途中から 完全無視でした。

Hi Lemongold,

Please can you check your spam and junk in your email on the 15th June to see if you can find an email from us?

thanks,

The Club World Team

LUCKY RED

I have confirmed it now.

I was contacted.

I am very sorry about this.

I'm not a claimer. Tell only the truth.

I will reply to your email. Thank you 🙏

LUCKY RED様

今 確認いたしました。

連絡きてました。

これに関しては たいへん申し訳ございません。

私はクレーマーでは ありません。真実だけを 伝えます。

メールの返信を しますね。よろしくお願いします🙏

Hi Lemongold,

We're relieved you have it. Please follow the email, if you have any further issues let us know and we're happy to assist you here too.

Regards,

The Club World Team

Hi all,

I'm glad to hear that you managed to set communication to resolve the issue.

Dear L, please, can you inform me if there have been any changes in the status of your withdrawal request? I will set a timer for you for 10 days and I really hope to hear about any positive outcomes from you.

Regards,

Natalia

Thank you 😊

Lucky RED responds politely. I will contact you when all are resolved.

ありがとうございます😊

luckyRED様が 丁寧に対応してくださってます。全部解決したら 連絡致しますね

Dear L, thank you for keeping me updated. I'll set the timer for 10 more days for you, I hope that the issue with your withdrawal request will be resolved in this time frame.

Regards,

Natalia

Dear L,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

High procedure is in progress. We will always contact you if there is any progress.

ハイ 手続き中です。進展あれば 必ず連絡します。

It's hard to pass with my ID. Even proof images that have been withdrawn after receiving OK from several companies at securities companies and other online casinos are prolonged. It may still take some time. excuse me

身分証でなかなか通りません。証券会社や他のオンカジで数社からOK もらえて出金もした事ある証明画像でも 長引いてます。まだ時間かかるかもです。すみません

Dear L, thank you very much for the update. I hope that you're still in contact with the casino and that the case will be resolved in the nearest future. I'll set the timer for another 14 days for you. Please, keep me informed about the case.

Best regards,

Natalia

yes

I will definitely contact you.

はい

必ず連絡します。

Good evening, I have just confirmed the payment.

Thank you to casinoGuru for a long time.

And thank you luckyRED as well.

Thanks ✨✨

こんばんは、今 着金を 確認致しました。

長らく casinoGuruさまにはお世話になりました。

そして luckyRED様 も ありがとうございました。

感謝✨✨

Thank you Natalia 🌸🌹🌺🌻🌼💐

ナタリア ありがとう🌸🌹🌺🌻🌼💐

Dear L,

This is really great to hear from you! I'm happy that your issue is finally resolved and you've been paid out. I will close your complaint as resolved now.

Thank you very much for using our complaints resolution center! We appreciate your trust and hope that nothing like this will ever happen to you again at any online casinos. But in case of any problems, always feel free to contact us and we'll try our best to help you 🙂

Best regards,

Natalia