Lucky Wins Casino - プレイヤーの撤退は遅れています。

Hello, I've been waiting for my payout at Luckywins for over 2 months. I'm always put off and I'm really sad. Who can help me?

Best wishes

Alessandro

Hallo, warte schon über 2 Monate auf meine Auszahlung bei Luckywins. Ich werde immer nur vertröstet und bin echt traurig. Wer kann mir helfen?

Liebe Grüße

Alessandro

Dear napolitano1509,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your reply, napolitano1509. Could you please advise when exactly you requested this withdrawal? Also, what is the current status of your withdrawal, please? Is it marked as pending or processed?

Thank you very much napolitano1509 for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello napolitano1509,

I looked at your complaint and will do my best to help you. I would like to invite Lucky Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Lucky Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.