Lucky Wins Casino - 選手の退会が遅れました。

Withdrawal request 27 Dec 22

Dear ibrahimshafi91,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

The player decided to close his casino.guru account before we managed to help. Therefore, we couldn't proceed with this complaint and we were forced to reject it.