Lucky Wins Casino - 選手の退会が遅れました。

Phew I know this complaint probably won't do me much good as I've read the other complaints about this casino but I'll give it a try anyway. On January 29th, I won 1360 euros with a lot of staying power and wanted to cash it out straight away. That this casino wrote me in the automatic mail that this could take up to 21 days, I lost my faith. Now no matter when I'm in the customer chat, I keep getting the same copied statement that it can take up to 21 days. Yes, it can be OK, but why not do the rest of the verification that is definitely pending?

Maybe the casino will respond to complaints because hope dies last.

Puh ich weiß das diese Beschwerde mir wahrscheinlich nicht viel bringen wird da ich schon die anderen Beschwerden zu diesem Casino gelesen habe aber ich probiere es trotzdem. Am 29.1 habe ich mit langem Atem 1360 Euro gewonnen und habe dies gleich auszahlen lassen wollen. Das dieses Casino mir in der automatischen Mail schrieb das dies bis 21 Tage dauern kann fiel ich schon vom Glauben ab. Jetzt egal wann ich im Kundenchat bin bekomme ich auch immer wieder die gleiche kopierte Aussage das es bis zu 21 Tagen dauern kann. Ja OK kann ja sein aber warum nimmt man dann nicht schonmal die restliche Verifizierung vor die definitiv aussteht?

Vielleicht antwortet ja doch Mal das Casino auf Beschwerden weil die Hoffnung stirbt zuletzt.

Dear Dynada,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Just sent the screenshot.

Yes, but it would still be nice to know if they even pay out 🙄

Hab den Screenshot ebend verschickt.

Ja aber wäre trotzdem mal nett zu wissen ob die überhaupt auszahlen 🙄

Dear Dynada,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.