Lucky Wins Casino - 選手の退場が遅れています。

I won at luckywins and made a payout amounting to 960€, which has been over 21 days ago.

I have already contacted luckywins multiple times on the site and even via email, but there has been no progress.

Therefore, I am reaching out to you for your help.

Best Regards,

Topalli

Ich habe bei luckywins gewonnen und habe eine Auszahlung in Höhe von 960€ getätigt die schon länger als 21 Tage her ist .

Ich habe luckywins auf der seite mehrmals schon angeschrieben und sogar per e Mail auch aber es gibt keinerlei Fortschritte

Daher wende ich mich an Sie und bitte um Ihre Hilfe

Mfg

Topalli

Dear topalli,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Dear topalli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello ladies and gentlemen

I am sending you the screenshot you wanted

Kind regards

Cansel

Hallo Sehr geehrte Damen und Herren

Hiermit sende ich ihnen den Screenshot den sie wollten

Mfg

Cansel

Dear topalli,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.