Lucky Wins Casino - 選手の退場が遅れる。

My withdrawal was made on 03/01/2023

but stil never had any response of the process on my withdrawal in now waiting almost 1,5 months for a €3.000 euro withdraw.

I hope this site can maybe help me to get it back from this casino

Hello Serranom,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account has been verified

verified since 3 months now

I got the winnings from real money didn’t used a bonus

and the last time I spoke to the casino was yesterday as like almost every 1 time in a week to ask how long the withdrawal will take

Dear Serranom,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Lucky Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Lucky Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.