Luckybet Casino - プレイヤーはフリースピンのゲームを見つけることができません。

Hello, I got 50 free spins on the wheel of fortune yesterday. I spent over 3 hours looking for which game has free spins. Of course, I couldn't find them. The bonuses expired last night. I'm very dissatisfied because I've already deposited a lot of money into my Lucky Bet account and haven't won anything. I'll win a small bonus and they won't say which game it's on.

Dobrý den vytocila jsem si včera 50 frespinu na kolo štěstí přes 3 hodiny jsem hledala na které hře jsou freespiny protočit nenašla jsem samozřejmě opul nocí skončila platnost bonusy jsem velmi nespokojená protože na účet u Lucky betu jsem už vložila dost finančních prostředků a nic nevyhrála a nějaký malý bonusek vyhraju a neuvedou na které hře toje moc

Dear 86jaja,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I understand how frustrating this situation must be, especially when it comes to a bonus that expires and no clear information on where to use it.

To clarify, could you please provide a bit more information?

• Did you receive any communication from the casino about the expiration of the free spins?
• Did you contact them directly when you encountered the issue, or did you try to get assistance through live chat or email?
• Also, could you please specify the URL of the casino website so we can properly identify the casino?

I also want to mention that for future issues like this, it’s best to contact the casino directly while the bonus is still valid. Unfortunately, since the bonus has already expired, we are unable to intervene in this matter.

If you have any relevant communication from the casino, feel free to forward it to petronela.k@casino.guru.

Thank you in advance for your reply.

Best regards,

Petronela

Dear 86jaja,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.