LuckyElektra Casino - プレイヤーの引き出しが遅れています。

Good day. I have had an account at this casino for 2 years now. This time, I have 3 pending withdrawals of USD 500 each since June 21st. It has already been 12 days and they have not been processed. Support keeps telling me to stay calm and wait. Honestly, I need help to get my money.

Buen dia. Tengo una cuenta en este casino hace ya 2 años. Esta vez, tengo 3 retiros pendientes de usd 500 cada uno desde el día 21 de Junio. Hace ya 12 dias y el mismo no ha sido procesado. Desde el soporte solo me dicen que me quede tranquilo y espere. Sinceramente necesito ayuda para poder hacerme de mi dinero.

Dear pablofco1,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered with the online casino.

To assist you better and expedite the resolution process, could you please provide more detailed information on the following points:

• Any confirmation emails or screenshots from the casino acknowledging your withdrawal requests.
• A detailed history of your communications with the casino’s support team regarding these pending withdrawals.
• Any specific reasons given by the support team for the delay.
• Whether you have encountered similar issues with withdrawals in the past and, if so, how they were resolved.

You can forward any relevant communication or documents to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela