LuckyKong Casino - プレイヤーのアカウントは理由なく閉鎖されました。

I played on this casino, and i won €519 after finishing the wager of my welcome bonus.

I've been in touch with both chat and email support several times, but i never heard from them, and after a while my account was closed.

Can you help me please

Dear mads36060,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you finished wagering your welcome bonus?

Have you passed the full KYC verification, or have you at least sent your identity documents to the casino for verification?

Have you received any email from the casino after your account was closed? If so, kindly forward it to me at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika