LVbet Casino - プレイヤーのアカウントは閉鎖されました。

Hello,

I deposited 200 euros to LVbet Casino on 11.11.2024. I have completed the wagering requirements for the bonus and have sent all the requested documents. I tried to log into my account, but the funds are not visible. My account is locked, and I don't understand why. Could you help me with this issue?

Regards,

Ipezu

Hei

Talletin LVbet kasinolle 11.11.2024 200 euroa. Kierrätin bonuksen ja olen lähettänyt kaikki dokumentit joita he ovat pyytäneet. Yritin kirjautua tililleni, kun rahoja ei näkynyt. Tilini on estetty, enkä tiedä miksi. Voisitteko auttaa minua tämän ongeman kanssa?

T: Ipezu

Dear Ipezu,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LVbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Have you contacted casino support and asked for an explanation? With what result?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please list which document you submitted to the casino? Were any of them approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.