LVbet Casino - プレイヤーの撤退が遅れています。

On 06/12/2024, I requested a withdrawal, and there hasn't been any account verification request. I send messages and do not receive a response. I just hope they pay, because from the first day, I have been trying to verify my account with no success.

Desde o dia 12/06/2024 solicitei o saque e não há pedido de verificação de conta.Envio mensagens e não sou respodida. Só espero que paguem ,pq desde o primeiro dia estou tentando verificar a conta e não tem como.

Dear fabi232011,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Good morning, today I received payment, thank you for your attention. Case solved

Bom dia hj recebi o pagamento,agradeço pela atenção. Caso resolvido

Dear fabi232011,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru