LyraCasino - プレイヤーのデポジットが届かず、

The €50 deposit never arrived in my account and was not refunded within a week. In addition, my €403 withdrawal has already stretched to 6 days even though they promised processing within 1-3 days.

50€ Talletus ei koskaan saapunut tililleni eikä sitä hyvitetty takaisin viikon kuluessa. Lisäksi 403€ kotiutukseni on venynyt jo 6 päivään vaikka he lupasivat käsittelyn 1-3 päivän kuluessa.

Dear Gamblaaja999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Also please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

A withdrawal request of €403 arrived in my account, but my €50 deposit is still missing.

Nostopyyntö 403€ saapui tililleni, mutta 50€ talletukseni on edelleen kateissa.

Dear Gamblaaja999,

Did you contact your payment provider? Did you send the casino the payment confirmation from the provider proving that you really did deposit?

Dear Gamblaaja999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.