M88 Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されました。

i have an account on m88 io and suddenly they deactivated my account and now they confiscated my winnings wrongly saying i broke a terms and condition which i didnt

Dear hpadu006,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with M88 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Do I understand correctly you were asked to submit documents for verification, and in the meantime, your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share screenshots or a chat transcript from the casino detailing the allegations against you? (which rules you broke according to the casino)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas