M88 Casino - プレイヤーの暗号通貨の引き出しが遅れています。

Hello,

I made 200EUR deposit on 19.06 by USDT crypto (214$) I was playing there and some day they voided all my bets, I wanted to withdraw my balance however they rejected my withdrawal in USDT because "they are moving to new website" and withdrawal is unavailable.

Since they moved to new website there is no crypto withdrawal option. I have contacted 2 times their live support they told me this is not possible because I have EUR balance, ( I had EUR balance all the time as USDT transfer was converted to it) after 2nd complain I got a mail that claims they enabled withdrawal in crypto on my account, however there is still only bank withdrawal and mifinity which I don't use.

Today I contacted live support again and they told me this is again not possible because I have EUR balance, however after explaining whole situation they told me I have to deposit again USDT to withdraw USDT. I'm afraid this casino is a scam as they don't want to withdraw my balance and ask for more deposit.

Dear andrepop1,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with M88 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino? 
• Have you made previous successful withdrawals from the casino?
• Did you achieve your current balance with the help of a bonus? 
• How big a deposit is the casino asking for in this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1. about 2 weeks, I registered when they had old website
2. no I deposited 200EUR by USDT and they voided my all winnings 1 day before they were switching to new website so I wanted withdraw but it was too late already, this is my first withdraw request
3. no bonuses, just my real money
4. not specified, I decided to make 10USDT deposit again to check it as it was minimal deposit possible, I did turnover and I'm still not able to withdraw all by USDT

Hi everyone,

1-2 days ago they disabled also bank transfer withdrawal leaving me without any withdrawal option that I could use, when asked why I can't use bank transfer for withdrawal they told me same reason as previously for USDTthey really want to steal this 200EUR that I deposited

I got this mail yesterday, they request further turnover ( I just completed it) but still did not enabled USDT withdrawal

"Hello Andrei,

Harry here on behalf of M88.com Support team.

Hope this email finds you well!

I'm contacting you about the Live Chat we had regarding your withdrawal via USDT.

The relevant team got back to me and advised me that you should be able to withdraw via crypto if you have the option.

And also kindly note that there is still 114EUR that needs to be complete the rollover requirement before your funds become withdrawable.

Thank you for choosing M88, if we can be of any further assistance, please don’t hesitate to contact us again at global_cs@m88.com or by Live Chat 24 hours a day, 7 days a week.

Best regards,

Harry

M88 Member services

www.m88.com"

So far I completed everything they requested, full turnover of 200EUR, deposit extra 10EUR over USDT and withdrawed it already but withdrawal of 200EUR is still blocked. There is my proof of payment of 200EUR in my actual balance that was made previously by USDT too

Could you please explain in more detail what you mean by 'voided my all winnings'?

Did the casino unfairly confiscate your winnings made from the real money deposit? With what justification?

Which games did you play for the extra turnover to complete? Have you played with reduced risk? (p.ex. covering more than x% on roulette)

Dear andrepop1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.