M88 Casino - プレイヤーの預金が失われたようです。

I make deposit on 14/02/2023 but not credited in my m88 account.I got payment confirmation from m88 then after not credit deposit. They are saying that they are not get payment from my side. What is happening I don't know pls solve my problem if possible pls.

Thank you

Dear Abhi2002,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Sir my deposit cannot be credited yet in my casino account even as well as my bank account i talk with both pls look into this matter very carefully this is only my request to you

Hello Abhi2002,

Could you please forward the communication between you and your bank and between you and the casino? Please also attach a payment receipt of the transaction that wasn't yet credited to your casino account. My email is tomas@casino.guru I'll await your reply.

Dear Abhi2002,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.