Mad Money Casino - プレイヤーの撤退が遅れました。

have been waiting for a pay out of 900 euros for 11 months! they blame ezeewallet but last month I was able convis them to return the money to the casino so i could change to astropay instead.

and gess what still no money.... 

what can i do ? 

Dear Joelren,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mad Money Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Did the casino explain why the withdrawal wasn't yet processed? Do I understand correctly you completed account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Joelren,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.