Magic Win Casino - プレイヤーの入金が遅れています。

On 11/14, I made a deposit via bank transfer of €80, and the money is still not in my account. I've been talking to the chat support for three days, and I always get the same response: they've forwarded it to the finance department and will notify me via email. It is not normal for a transfer to take this long. This has never happened to me at any other casino.

El día 14/11 hice un depósito por trasferencia bancaria de 80€ y el dinero todavía no está en mi cuenta,llevo tres días hablando con los del chat y siempre la misma respuesta,que ya lo han pasado al departamento de finanzas y que me avisarán por correo,no es normal que una trasferencia tarde tanto tiempo,no me ha pasado esto en ningún otro casino

Dear Fergar41,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Fergar41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.