Magic Win Casino - プレイヤーの撤退が遅れています。

I have not been paid out. I receive generic emails and messages (live chat has now been disabled) stating the process is under review and could take 7-21 days. Their T&Cs state 1-2 days withdrawal time and their transaction email I received when I placed the withdrawal stated up to four days! They don't reply to emails. Have a fake registered address (Currently trading as a wine shop in Altrincham, Cheshire), state on their 'About Us' page that they can be contacted by email, live chat and telephone (But there is no phone number available). Complete and utter scam! I am getting legal advice and will be speaking to all their gaming providers immediately!

Dear HELP777,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re facing with your withdrawal, and I completely understand how concerning this situation must be for you.

Unfortunately, we have received numerous complaints regarding delayed withdrawals from this particular gambling establishment. Despite our repeated attempts to engage with the casino and seek resolutions for affected players, they have chosen to adopt a No-Reaction Policy, meaning they do not respond to our mediation efforts.

I can only imagine how frustrating it must be to wait for your winnings without any clear updates. I sincerely hope that the casino will process your payment soon. In the meantime, could you please forward a screenshot of your withdrawal request to veronika.f@casino.guru? This will help us document your case more thoroughly.

Thank you for your cooperation. I appreciate your patience and will do my best to assist you.

Best regards,

Veronika