Magic Win Casino - プレイヤーの撤退が遅れています。

I requested the withdrawal on 24/10/24 I am still waiting for it was told 7-21 working days which is ridiculous in itself

I have tried to email - emails either bounce back or go ignored

live chat is just the same automated messages - telling me to be patient and it will be processed asap I have asked to speak with a manager and I just get ignored

Dear lozymac2210,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from Magic Win Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Was your account already fully verified?
• Have you made any successful withdrawals from this account in the past, or is this the first time you’ve attempted to withdraw winnings?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

Dear lozymac2210,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.