Magic Win Casino - プレイヤーの撤退は未処理のままです。

I requested to withdraw my funds on the 29th May. The withdrawl time states it would take from 7-21 buisness days. it has now been 21 buisness days and my withdrawal status has not changed, despite contacting the support team in numerous occasions asking for an update on my withdrawal.

Dear tammyc,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. Please check all our failed attempts to negotiate.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to veronika.l@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Veronika

Dear tammyc,

Thank you for your email with the requested screenshots.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.