Magic Win Casino - プレーヤーは撤退の遅れと応答の欠如に遭遇します。

Since December 28, 2023, I have not received my withdrawal. I have sent 30 emails to 3 different boxes and have received no response. The narrative is always the same with online support. I have everything recorded. What should I do?

Desde o dia 28 de Dezembro de 2023 que não recebo o meu levantamento. Já enviei 30 emails para 3 caixas diferentes e não obtive resposta. No suporte online o discurso é sempre o mesmo. Tenho tudo gravado. Que devo fazer?

Dear TonoMouco,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

I have already sent emails as evidence

Já enviei emails como provas

Dear TonoMouco,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.