Magic Win Casino - 選手の退場が遅れました。

I made a deposit and had a few wins. I have verified my account and withdrawn £2575 via banking (only option) on 28th March. This has been nearly 4 months. 61 WORKING DAYS. I have spoken to chat multiple times and just get told to be patient and wait longer. I have since read that the site is a scam and they are operating illegally. I want my money or I will go to the police.

Dear Katelliott7751,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for nearly three months.

Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise if you received any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi. It’s the first time I have ever used this site. First time depositing and withdrawing. Unfortunately it turns out that the site is dodgy. This is a lot of money I am waiting for. Hopefully can be resolved soon. I just keep getting told to wait and wait.

And yes the withdrawal still says pending. I am told it is still being looked at!

Dear Katelliott7751,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from . I wish I could be of more help.

The casino can reopen this complaint anytime.