Magical Spin Casino - プレイヤーはボーナスのキャンセルと引き出しに関して問題に直面します。

'I deposited €500 on the 11th. I logged in on the 19th to play. A bonus of €625 euros had been applied. I was unable to cancel it manually before playing. The only way to do it was via withdrawing my cash. I made the withdrawal (evidence supplied) at 11.30am. The bonus cancelled (as you cannot withdraw with a bonus). I then reversed the withdrawal so I had just my €500 in my account (evidence attached of my balance at the time of my bet 11.31), I then made my bet on roulette to turn over my deposit as per the Ts and Cs and withdrew as I am not betting at the moment due to issues like this with casinos!

I then received the email this morning from the casino (attached). I am not sure how they can make such a MASSIVE mistake when their own system shows I cancelled the bonus via the withdrawal and when I reversed it to turn over the deposit it clearly shows my balance is only the value of my deposit and no bonus attached.'

Thank you

Dear kikiwillmo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magical Spin Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you confronted the casino regarding the mistake arguing the bonus was no longer active?
• What response have you received?
• What were the consequences of the accusations? Was any balance on your account confiscated?
• Share any other supporting evidence to my email at tomas@casino.guru or share screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas