Manga Casino - 選手の退場が遅れる。

they say they see the error and I have to wait 2 days then they don't hear from me. Then I chat with them and they say wait 2 days the whole time have been waiting 2 weeks now!!!

dom säger att dom ser felet och jag ska vänta 2 dagar sen hör dom inte av sig. Sen chattar jag med dom och dom säger vänta 2 dagar hela tiden har väntat 2 veckor nu !!!

Hello rythm811,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Manga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account is verified and I have not used any bonus!

Kontot är verifierat och jag har inte använt någon bonus !

Thank you rythm811 for all the information provided so far. I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

🙏 thx

Hello, Rythm811 !

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Yes that would be great the last they said is to get me proof of the withdrawal so i can show my bank, but i didnt get any proof yet !!!!

its 27 days since i made the withdrawal!!!! 🫣

Can u get the casino to join in ?

Rythm811, we have contacted the casino and, as far as we know, the issue has been passed to the relevant person in their organization. I hope that we will receive a response from them as soon as it is possible.

Ok great im still waiting for them to send proof for sending the withdrawal!!!!

regards/Andreas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Rythm811, we are forced to close this complaint as unresolved, unless you have received your funds. Could you, please, let us know if the withdrawal has been successful?

They have give me pdf documents for me to show my bank with not complete information 🙄🙄🙄🙄i have not recieved the withdrawal yet!

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (pavel.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Pavel K

Casino Guru Team

We have decided to reopen this complaint, as we had received the information from the casino that the case could be resolved. It is claimed that there have been issues with payment providers which are now resolved.

Rythm811, please, let us know if you have finally received your funds!

Dear rythm811,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.