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Good day. I opened an account at Mansion, I placed bets and I had a balance of USD 700. From one day to the next, I could not access my account. I sent several emails to support and they don't give me an answer. I want to know what happened to my account and get my usd 700 back

Buen dia. Abri una cuenta en Mansion, he realizado apuestas y tenia un saldo de USD 700. De un dia para otro, no pude ingresar a mi cuenta. Envie varios mail a soporte y no me dan respuesta. Quiero saber que paso con mi cuenta y que me devuelvan mis usd 700

Dear Gabriel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Could you please advise how long ago you have registered your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good day. Thanks for your reply. I comment. My account was opened approximately 20 days ago and it is perfectly verified. I have not purchased any type of bonus, the money was generated without a bonus

Buen día. Gracias por su respuesta. Le comento. Mi cuenta fue abierta aproximadamente hace 20 días y está perfectamente verificada. No he adquirido ningún tipo de bono, el dinero fue generado sin bono

Thank you very much, Gabriel, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks a lot. He was waiting

Muchas gracias. Quedó a la espera

Dear Gabriel,

I’m very sorry to hear about your negative experience. I’ll do my best to resolve your case.

I would like to invite Mansion Casino into this conversation.

Dear Mansion Casino,

Can you please state the reason why Gabriel seems to be not able to access his player’s account?

Hello Gabriel,

Thank you for escalating this matter to us.

Please be advised that our support team has contacted you on your registered email address in regards to your case.

Kind regards,

The MansionCasino Team

Hi. Thanks for the contact. Today I received the email from the Mansionbet team and recently I responded by attaching the requested documents. I hope with this, they can unlock my account and my funds

Hola. Gracias por el contacto. Hoy recibi el mail del equipo de Mansionbet y recientemente les respondi adjuntando los documentos solicitados. Espero con esto, puedan destrabar mi cuenta y mis fondos

Thank you, Gabriel, for confirming.

Thank you, Mansion Casino for your reply.

In addition, I’d like to ask both parties to keep us posted here on any development regarding this issue.

Dear today I received the withdrawal of funds. Thank you very much to all

Estimados hoy recibí el retiro de fondos. Muchas gracias a todos

Dear Gabriel,

Thank you for using the Casino Guru complaint resolution center. We are very glad to hear that you have received your funds! We will now mark the complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej