Maxim88 Casino MY - プレイヤーのアカウントがブロックされました。

I Deposited 50 usdt on this site. played for less than 2 weeks and made 1-2 bets (do not remember exactly). My account stands for 165 usd (750 Malaysian currency). Now they have locked me out of my account and on live chat they told me that "after carefully examination of your account we have decided that you have breached our rules". They refuse to say what I have done. No bonus taken, no other accounts with them. They refuse to even pay me my deposit amount. Just a scam site....

Dear juniash2014,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear juniash2014,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.