Maximal Wins Casino - プレイヤーの撤退が遅れています。

After making some deposits i finally managed to complete wager on a bonus,

after Verification was completed, i sent in a withdraw request.

This has now been pending over a month, the casino just asks me to be patient and cant say when it will be porcessed.

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello! Thanks for helping🙂

Yes, the withdraw has been pending for over a month now.

Since I was was verified before I made withdraw, it should not be any reason for them to take this long.

Kind regards Christian

Thank you very much, Christian, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Christian,

I apologize for the delayed response. I’ll be taking care of your complaint from now on. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite Maximal Wins Casino to join this conversation.

Dear Maximal Wins Casino team,

Can you please indicate the timeframe in which Christian can expect the withdrawal to be processed?

We would like to ask Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear christian,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. As you might know, Maximal Wins Casino received a ‘Bad reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’ in the future. You can check the list of the casinos we recommend [here]. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.