Maximal Wins Casino - プレイヤーの撤退が遅れています。

Have been waiting for a withdrawal since 15th August so nearly 3 months, when I comtact the chat they just say its waiting and will be done soon, when I submitted an email complaint it was not responded to. I have met the bonus demands.

Dear Ross,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

This was the first deposit I made and my first withdrawal request. My account is verified and I have a screenshot and also have screen shots of the withdrawal request.

I am not expecting the full amount as it is usually 10x deposit but have not told the casino that.

I will forward on the emails I sent to the casino, I only got a basic acknowledgement to the first email

I have contacted the Online chat every other day since the initial 21 working days they quoted and each time they just said it was awaiting and will be done soon, when I pushed they quickly wanted to close the chat

Thank you very much Ross for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Ross,

I looked at your complaint and will do my best to help you. I would like to invite Maximal Wins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

They will not reply bit thank you for trying

We would like to ask the Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Happy 3 month anniversary of my withdrawal request

Casino Guru , do you have any advice on how I can take this further. How can a company just effectively steal someone's money and not suffer and Co sequences. It would only take 1 person a few days to check the wagering requirements but it has been 3 months

Dear Ross,

unfortunately, there is not much you can do because this Casino is not licensed and they are not responding to us in many cases. The only advice which I can give to you is always to check if the Casino has a valid license before playing.

Are the licence numbers on their homepage fake then?

Probably yes. Every licensed Casino needs to have a license validator somewhere on the webpage with the possibility to click on it and it redirects you to the official license provider webpage.

When you check our review: https://casino.guru/maximal-wins-casino-review you can see in the left bottom corner that it has no license.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.