Maximal Wins Casino - プレイヤーの撤退が遅れています。

At first in november I won 3250 euros, i waited till january..still nothing..after mails and messages over and over again the only response i ve got was automatic and always the same.. after several mails i even didn t got an answer..

Now i cancelled my withdrawl and played till 2000 euros in the hope they pay out because it is a lower amount..

Still nothing!!

These are scammers! They take your money, give bonuses but they do not pay!!

What to do???

Dear vanessamarcelis,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been given any explanation of what caused the delay? Have you received any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

I just stood on awaiting status between the tansactions, no follow up, no progress , nothing

Just the automatic response that it could take 7 to 21 work days.

After this long period, same automatic response that there was a delay and they will send it to the financial department..

But no solutions, no correct answer.

Just nothing!

It was my first withdrawl in november, but if i had know i would never spended my money on this casino.

I saw the reviews on the internet after a couple of weeks.. i got scared and when i explaned this on the casino they just answered on chat that i don't have to believe anything I read on the net.

Half january and never saw any money..

I am very angry and sad about all this.

Thank you for the help

Dear vanessamarcelis,

I would like to inform you that due to 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.