Maximal Wins Casino - プレイヤーの撤退が遅れています。

Good day ,

and as I have heard very often here on the site itself, there have often been problems with the payout on this site.

I've been waiting for my payout of €1750 since December 24th, 2021, and I always get excuses in response and that I should be patient.

please solve the problem.

you never know how long this site might want to delay and you're starting to get nervous

Guten Tag ,

und zwar wie ich schon sehr oft gehört habe auch hier auf der Seite selber kam es schon des Öfteren zu Problemen bei der Auszahlung bei dieser Seite.

Ich warte jetzt schon seit dem 24.12.2021 auf meine Auszahlung von 1750€ bekomme immer nur Entschuldigungen als Antwort und das ich mich gedulden solle.

bitte um Problemlösung.

man weiß ja nie wie lange diese Seite es hinauszögern möchte und werde langsam nervös

Dear crankownz,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please indicate whether you passed the KYC verification? Have you made any successful withdrawals before?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

Looking forward to hearing from you.

Best regards,

Kristina

Yes, I was verified immediately from day 1 and no, I have not yet made a payment on this site, I have contacted support but I only ever get such answers as be patient or other, as I said, I paid out on December 24th and it takes time on the site according to information 7-21 working days until the payment is confirmed but that is long gone

Jaa ich war seit Tag 1 sofort verifiziert und nein ich habe noch keine Auszahlung auf dieser Seite getätigt, ich habe den Support kontaktiert aber ich bekomme immer nur solche Antworten wie gedulden sie sich oder sonstiges habe wie gesagt am 24.12 ausgezahlt und bei der Seite dauert das nach Angaben 7-21 Werktage bis die Auszahlung bestätigt wird aber die sind schon lange vorbei

Dear crankownz,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.