Maximal Wins Casino - プレイヤーの撤退が遅れています。

Hello,

I have been playing at the Maximalwin Casino since the beginning of this year. I like to use the bonuses offered. I paid into a bonus and had € 200 paid out to me, the money was in my account within 48 hours. I am depositing between € 20-25 into a bonus. After that, I paid into the offered bonuses several times and was lucky once and then made a payout of € 900. In my lifetime I have deposited no more than € 500 into this casino. My problem: I've been waiting for the € 900 since June 1st, 2021, write to the casino via support and every time I get the same answer that I have to wait 7-21 working days and now I am informed that a reminder has been made to the finance department and apologize to me for the long wait. I like the casino very much, but now I am very unsure and need help as I am actually a newcomer to online casinos.

Hallo,

Seit Anfang dieses Jahres spiele ich im Maximalwin Casino. Ich nutze gerne die angebotenen Bonuse. Ich habe in einen Bonus eingezahlt und mir mal 200€ auszahlen lassen, dass Geld war auch innerhalb 48 Stunden auf meinem Konto. Ich zahle zwischen 20-25 € in einen Bonus ein. Danach habe ich mehrmals in angebotene Bonuse eingezahlt und einmal auch Glück gehabt und habe dann eine Auszahlung von 900€ getätigt. In Lebenszeit habe ich nicht mehr als 500€ in dieses Casino eingezahlt. Mein Problem: ich warte seit 1. Juni 2021 auf die 900€, schreibe das Casino über den Support an und jedesmal bekomme ich die selbe Antwort dass ich 7-21 Werktage warten müsse und jetzt wird mir mitgeteilt das eine Erinnerung an die Finanzabteilung gemacht wurde und Entschuldigen sich bei mir für die lange Wartezeit. Ich mag das Casino sehr, bin mir aber jetzt sehr unsicher und brauche Hilfe da ich eigentlich ein Neuling bin was online Casino betrifft.

Dear Sendi,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Sendi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.